FAQs
Frequently asked questions.
Clear answers for the questions businesses usually ask before starting a website, SEO, WordPress care, or support conversation with MediaMatic.
Answers before you send a message.
These are the questions that usually come up before a consultation or support request.
Starting a project
What happens after I request a consultation?
We review what you have sent, come back with sensible next questions, and arrange a conversation if the project looks like a good fit.
Do you work with businesses outside Malta and Gozo?
Yes. MediaMatic is based in Gozo and works with local businesses, but can support clients remotely when the fit is right.
Can you help if I am not sure what I need?
Yes. A consultation is often the best place to untangle whether the priority is website clarity, local visibility, technical care, or a better enquiry process.
Websites and SEO
Do you build WordPress websites?
Yes. We build clearer WordPress websites focused on trust, enquiries, local visibility, and maintainability after launch.
Can you improve an existing website?
Often, yes. We can review structure, messaging, technical health, speed, conversion routes, and whether a rebuild or focused improvement makes more sense.
Do you help with local search visibility?
Yes. Local SEO, content structure, service pages, listings and website clarity all help customers find and trust a business.
Care and support
Do you offer ongoing WordPress care?
Yes. WordPress care can include updates, checks, fixes, maintenance and practical support so the website keeps doing its job.
Can you help with malware or security issues?
Yes. We can help review risks, clean infected WordPress sites, and improve the setup so the same problem is less likely to come back.
How do I submit a support request?
Use the Submit a Ticket page for an existing website or technical issue. Add the affected website, what you expected, what happened instead, and any useful screenshots or error messages. You will receive a ticket reference for the request.
Contact and response
What is the fastest way to reach you?
WhatsApp is usually fastest for a quick message. The contact form is best when you want to include project context.
How can I track an existing support ticket?
Open the Client Portal and sign in or request a secure email link using the same address used for the ticket. From there you can view updates, reply securely and add supporting files.
What if my question is not listed here?
Send it through the Contact page and we will point you in the right direction.
Still have a question?
For an existing website or technical issue, submit a ticket so you receive a reference and can follow progress in the Client Portal.