1. About these terms
These terms apply when you use mediamatic.uk, submit a form, request an estimate, open a support ticket or use the client portal. MediaMatic is a trading style of Culinary Media Ltd. The correspondence address is Triq Patri Guzepp Portelli, Qala, Gozo, Malta. In these terms, MediaMatic is referred to as “we”, “us” or “our”.
By using the website or submitting information, you agree to these website terms. A proposal, estimate, statement of work, service schedule, data-processing agreement or other written agreement may apply to paid work. If a signed or expressly accepted written agreement conflicts with these website terms, that agreement takes priority for that engagement.
2. Website information
The website describes our approach and services in general terms. It is not a binding quotation, promise of availability or professional legal, financial, accounting or regulatory opinion. Service descriptions, examples, indicative prices and timescales may change.
Our Digital Services and AI Disclaimer explains important limits relating to security, SEO, automation, artificial intelligence and compliance-readiness information.
3. Enquiries, estimates and contracts
Submitting a contact, consultation, estimate or support form is a request for us to review the information. It does not by itself create a paid-services contract or oblige either party to proceed.
An estimate is normally based on the information available at the time and is not binding unless we expressly state otherwise. Scope changes, third-party costs, taxes, licences, hosting, subscriptions and work outside the agreed scope may change the final price. We will explain material changes before carrying out additional chargeable work.
A contract for paid services is formed when the applicable proposal or agreement is accepted in the stated way. Payment dates, deliverables, dependencies, cancellation arrangements, intellectual-property terms and service levels should be set out there.
4. Accounts, portal and support tickets
You must provide accurate information and keep account credentials and secure email links confidential. Tell us promptly if you believe an account, ticket link or password has been compromised.
Support tickets may contain confidential business information. Do not submit passwords, complete payment-card details, private keys or unnecessary sensitive personal data through ordinary forms. Where credentials are required, we will arrange a more appropriate route.
We may suspend access or invalidate a link where reasonably necessary to protect a client, investigate misuse, maintain security or comply with law.
5. Acceptable use
You must not misuse the website, forms or portal. In particular, you must not:
- attempt unauthorised access, probe security controls or interfere with service availability;
- upload malware or material that is unlawful, infringing, deceptive or harmful;
- impersonate another person, register using an email address you do not control, or access another client’s information;
- scrape, copy at scale or use the website to send unsolicited communications; or
- use our content, forms or services in a way that breaches applicable law or another person’s rights.
6. Client responsibilities
For paid work, you remain responsible for supplying accurate instructions, lawful content and timely approvals; maintaining appropriate internal records and backups unless backup services are included; securing your own accounts and devices; and obtaining specialist advice where a decision carries legal, tax, employment, financial or regulatory consequences.
You confirm that you have the rights and permissions needed for content, data, trademarks, images and access credentials supplied to us.
7. Intellectual property
Unless stated otherwise, the MediaMatic name, site design, original articles, graphics and other website content belong to us or our licensors. You may browse, link to and make reasonable internal use of public information.
You may not republish, resell, systematically extract, train an artificial-intelligence model on, or create a competing resource from our content without written permission, except where applicable law permits the use. Ownership and licences for client deliverables are governed by the relevant written agreement.
8. Third-party services
Websites and digital projects commonly depend on hosting, domain, software, payment, email, analytics, search, social-media and other third-party services. Those providers have their own terms, availability and security arrangements. We are not responsible for a third party’s independent acts or changes, although a client agreement may describe support we provide in relation to them.
9. Availability and liability
We take reasonable care with the website, but it is provided on an “as available” basis. Maintenance, security work, network failures and events outside our reasonable control may interrupt access.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.
Where the website or services are used wholly for business purposes, and subject to a written client agreement, we are not responsible for indirect or consequential loss, loss of profit, revenue, opportunity, anticipated savings, goodwill or data to the extent Maltese law permits. Any project-specific cap or allocation of risk must be set out in the applicable agreement.
10. Consumers and mandatory rights
Most MediaMatic services are supplied to businesses. If you are acting as a consumer, nothing on this page removes rights provided by Maltese or European Union consumer law. Information required before a distance contract, any cancellation right and available remedies will depend on the service and circumstances.
Relevant Maltese legislation includes the Consumer Affairs Act and the Consumer Rights Regulations.
11. Changes, governing law and disputes
We may update these terms when the website, services or law changes. Changes apply from the updated date and do not retrospectively replace an existing written client agreement.
These website terms are governed by the laws of Malta. The courts of Malta will have jurisdiction, subject to any mandatory rights a consumer has to bring proceedings elsewhere and any dispute provisions in a written agreement.
Please raise concerns with us first through our Complaints and Support Policy. Eligible consumers may also obtain information about alternative dispute resolution from the MCCAA ADR service.
12. Contact
Contact MediaMatic at [email protected], through the contact page, or by post at Triq Patri Guzepp Portelli, Qala, Gozo, Malta.