Client portal help
A straightforward way back into your support account.
Use the guidance below if you cannot sign in, your secure link has expired or you are unsure which email address is connected to your tickets.
Login security
If your password or security code is not working.
Use the password-reset link on the Client Portal first. If two-factor authentication is enabled, complete the security-code step after your password is accepted.
If you do not receive a password reset or secure ticket link, check your junk folder and confirm that you used the same email address as your support request. If you still need help, contact MediaMatic and quote your ticket reference if you have it.